Refund policy

Our returns policy lasts 14 days, meaning you have 14 days from receiving your goods to contact us if you wish to return the items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must contact us before returning an item, failure to do so may result in us being unable to process a refund. We take no responsibility for items that are returned without prior contact or authorisation from ourselves that are damaged or lost.

Once we have authorised the return you will receive an email from our returns team with your return number and instructions of what happens next. We allow 30 days from receipt of this email for the goods to arrive back into our warehouse, after this time refunds are done at our discretion and items that are sent back outside of this time frame or are returned without prior agreement may be refused and returned to sender which may result in you being liable for an extra charge from the couriers.  We do not refund orders until the returned item has been accepted and processed by our warehouse.

If the returned item has been USED, DAMAGED or is not in its ORIGINAL PACKAGING we are unable to offer a full refund and there will be a 20% charge of the original purchase price to cover the fact we will no longer be able to resell the item for its full value.

Before returning your item, we suggest that you take photographs of the item and its packaging as a visual record of its condition. In the event of any damage caused in transit having a visual record of the condition of the item before it was sent will speed up the returns process and stop a returned item being refused due to damage.

We do not accept products that are hazardous materials, or contain flammable liquids or gases, please ensure that any products that require petrol have the tanks drained and the battery wire is disconnected in the case of battery powered items.

If we are arranging the return we will advise you of any charges that you may be liable for before arranging the collection with the courier (a returns charge plus an admin charge may be applicable depending on the circumstances. Returns charges can vary depending on the size of the product and are determined by our courier company), you will be informed of this charge before we arrange the collection. We will arrange a suitable day with you but are unable to provide a specific time for the courier to collect. If you miss the collection we will have to charge for this as we are charged for missed collection, if you believe you will not be in for the collection please notify us as soon as possible and we will try to cancel the collection though if this is not possible we will have to charge for the missed collection.

If you are arranging the return yourself we recommend using a trackable service as we cannot be held responsible for returns that are lost in transit. If we arrange the return there will be a charge that will cover the cost of the courier as well as an admin charge, this will be deducted from your refund, customer service will advise you of this charge before the return is arranged.

Please remember the product remains yours until successfully received and signed for by a member of our warehouse staff.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

 

Failed Deliveries        

If a customer refuses delivery or misses multiple attempted deliveries of their order and the item is returned back to ourselves as undelivered, we are happy to refund or resend the order, however there will be a charge to cover the attempted deliveries, return delivery and admin costs.