Terms of service

Playhouse And Swing Set Installation Service

Our home installation service offers a quick, efficient assembly service at your home to ensure that your item is built correctly and without any headaches giving you peace of mind and an afternoon off!

Our Installation service is easy to arrange, simply add Installation to your chosen item (if available) before adding to your basket. Once your order has been processed a member of our specialist installation team will contact you within 14 days to arrange a day and time to install your item at your convenience.

The service we provide is to assemble the product only, fitting ground anchors is not part of the assembly service, even if you have purchased the anchors from ourselves you will be required to fit them once assembly has been finished and the fitter has left

Though we do everything in our power to make this process as quick and easy as possible we cannot be held responsible for any unexpected delays, including damage in transit, missing or lost boxes or any other problems that could lead to issues for the installation team.

Please Note: The service we provide is to assemble the playhouse or swing set only, we do not do any ground work of any kind and it is your responsibility to clear and prepare the chosen area in readiness for the fitter, if our fitter believes the area chosen for the trampoline or swing set is unsuitable, for example due to the ground being uneven or on a steep slope we reserve the right to refuse to complete the assembly due to health and safety concerns but you will still be charged for the installation in full. If you have purchased anchors fitting these are not part of the assembly service as this is classed as ground work.

Please see Delivery & Returns section for a list of postcodes that are ineligible for installation or contact customer service for more information.

If we are unable to provide the home installation service in your area, whether it is due to scheduling or availability of a fitter in your area, we will contact you as soon as we are made aware of this and issue a refund for the installation. If you have any questions regarding the availability of Home Installation in your area please contact customer service before placing your order. This service is dependent on the availability of the fitter and we reserve the right to cancel the service at any time without prior notice.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comment, Feedback And Other Submissions

If you submit reviews including media ('media' refers to images or video content) to our products or site via review sites connected to BUZZGardens.co.uk you agree for the review including any images or video content provided as part of the review to be used by BUZZGardens.co.uk for any marketing purposes including but not limited to posting this review content, including any and all media provided, on our social media platforms or in marketing emails. Or you send without a request from us creative ideas, suggestions, proposals, plans, or other materials including images or video content, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium including for marketing purposes any comments that you forward to us and that we do not owe and compensation, whether momentary or otherwise for using the aforementioned content. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. We are not responsible for the validity of product details provided by comments for product reviews on our site.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our privacy policy